Shared services operate within organizations by providing services to internal clients. They operate on business principles and provide internal services at a cost and quality that is acceptable to its clients, when assessed against alternatives. They are referred to as shared services, because their activities are shared by units across entire organizations, instead of duplicating…
Over the past years, we observed a rising trend among customers to carry out benchmark studies before undertaking projects in the field of Human Resources. These benchmarks give companies qualitative and quantitative insight on the role and activities of HR. One key finding is that all companies want Human Resources to play a more pro-active,…
The focus of enterprise information systems is shifting from information access to information delivery. A new technology – the enterprise portal – now allows companies to do what only full-scale system integration previously permitted: deliver information, in context, from a diverse range of sources to a diverse range of user groups. Portals are capable of…