The extent to which a company can respond to external opportunities and threats is being determined more than ever by the talent of its employees ; the knowledge and abilities of the workforce and the manner in which the organization is able to turn these assets into value are all determining factors. If talent is…
HR has come a long way in the last 10 years. Coming from a traditional administrative role, HR has worked hard to revitalize its services, aiming to better fulfill its strategic and tactical role. Administrative services have been optimized and made as (cost-)efficient as possible. Now that most organizations have achieved this minimum standard, the…
Employers everywhere are unwrapping the standard brown-bag benefits packages, tossing out the old standbys and replacing them with a much more flexible, richer, broader, attractively wrapped packages — complete with the perks on the top. It’s not just the benefits themselves that are being enhanced, but the delivery and distribution methods that are just as…
When an organization engages in HR Business Transformation, this results in a significant change of focus in the delivery of HR services, by freeing up resources to engagein the more value added HR tasks. The proposed way forward delivers a state-of-the-art environment that supports managers, employees and HR professionals in executingthe corporate strategy and achieving…
When redesigning your business processes, you also need to rethink your Service Delivery Model. How are you going to bring your services to your customers, the employees? Most HR professionals serve over a hundred employees each, which makes it hard to establish personal relationships with every one of them. Solutions are needed to serve them…
Portal Technology A portal differs from a web site or a company intranet in that it integrates disparate systems and aggregates information into a single point of access. Employees can access these portals in a secure, role-based, personalised way. If you want to offer employees a comprehensive portal, you should integrate the following services: Collaborative…
Shared services operate within organizations by providing services to internal clients. They operate on business principles and provide internal services at a cost and quality that is acceptable to its clients, when assessed against alternatives. They are referred to as shared services, because their activities are shared by units across entire organizations, instead of duplicating…
Over the past years, we observed a rising trend among customers to carry out benchmark studies before undertaking projects in the field of Human Resources. These benchmarks give companies qualitative and quantitative insight on the role and activities of HR. One key finding is that all companies want Human Resources to play a more pro-active,…
The focus of enterprise information systems is shifting from information access to information delivery. A new technology – the enterprise portal – now allows companies to do what only full-scale system integration previously permitted: deliver information, in context, from a diverse range of sources to a diverse range of user groups. Portals are capable of…
