Jul 21: AI, Data, and Experience with SAP

From Transactions to Intelligent HR Services

Organizations are moving beyond transactional HR service models toward intelligent, experience-driven support but realizing this shift requires more than automation alone. It depends on how effectively organizations harness their data. In this session, we explore how AI, native HR data, and service workflows come together to transform routine transactions into actionable intelligence. Going beyond ticket volumes and SLAs, you will see how HR case data provides a real-world view of how policies operate—surfacing gaps, inconsistent manager decisions, and emerging compliance risks.

Vasudha Karanam, Viswajith Manapetty, Renee Wilhelm and Loren Woo will be joined by Anita Lettink, internationally recognized HR tech analyst, who will share some key trends. She will bring an external perspective on how leading organizations interpret case patterns to uncover policy blind spots and strengthen decision-making.

Join us on July 21 at 4pm CET and register here.