Transforming & Measuring HR
The speaker invite for this GBG seminar was the following: Please present on maximizing and measuring HR Service Delivery Performance by restructuring and streamlining HR processes through Shared Service Centers, Global HR Portals and Outsourcing. Quite the sentence!
I decided to focus on “Running HR like a Business”, which includes measuring the performance of HR Service Centers, and I used our own client SSC’s as a base line. Here is the outline:
