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Transforming & Measuring HR

The speaker invite for this GBG seminar was the following: Please present on maximizing and measuring HR Service Delivery Performance by restructuring and streamlining HR processes through Shared Service Centers, Global HR Portals and Outsourcing. Quite the sentence!

I decided to focus on “Running HR like a Business”, which includes measuring the performance of HR Service Centers, and I used our own client SSC’s as a base line. Here is the outline: