De activititeiten binnen HR zijn onder te verdelen in 3 kennisgebieden: transactionele, expert en strategische diensten. De ervaring leert dat HR professionals minder tot hun recht komen als service agent: zij beschikken over te veel inhoudelijke HR-kennis. Voor service agents zijn andere eigenschappen vereist: zij moeten vragen van de klant zo snel en efficiënt mogelijk…
De idée achter ssc is onbetwist: waarom zou je meerdere HR afdelingen hebben die dezelfde taken binnen hetzelfde bedrijf uitvoeren met wisselende kwaliteit als een gespecialiseerd team de hele organisatie efficiënter en goedkoper kan ondersteunen? Het draait tenslotte om processen die tamelijk homogeen zijn over de business units. In SSC’s draait het meestal verantwoordelijk om…
2011 marks the start of the exit of the baby boomers: the generation born in the years following World War II turns 65 and will retire. It is the beginning of the largest workforce exodus that we have ever seen. 2011 is a pivotal year and signals a profound change that companies, and specifically HR, will be forced to cope with over the coming years. The effect of this so-called ‘knowledge crunch’ is set to hit just as companies recover from the credit crunch, and will augment the impact of the recession if not handled well.
It’s the middle of the afternoon as Miranda Jones, project manager, returns home from a meeting with her main customer. The meeting has been successful, the customer is happy with the progress and has asked Miranda to expand the scope of the project. In order to do so, she needs to add two consultants to…
My new 2010 whitepaper is titled: Crossing boundaries to create Hybrid HR. Why do we believe that HR goes Hybrid this year? Because we think that a new flexible ‘hybrid HR’ approach is crucial for HR to succeed in this new decade. Hybrid HR combines every available delivery option to provide HR services in real-time and to…
For the first time in history, four generations will participate in the workplace at the same time. And although the integration of these generations can happen smoothly, for many companies this poses significant challenges. There is, however, one common denominator between these widely varied groups: they are all looking for flexibility at work. Due to…
Managing talent in the workplace is not an easy task during an economic downturn. Most companies focus more on survival strategies and cost efficiencies than on expansion and growth. As a consequence, HR has been working on redundancies, social plans and exit strategies, while salary increases and training budgets have been slashed. Talent management might…
The optimistic belief that globalization will lead to unlimited growth has come to an end. As has been mentioned above, the world is somewhat flat, but not as flat as we initially assumed. Legislation, cultural and religious differences determine and influence how we live our lives in different parts of the world, sometimes even in…
Every crisis has a tendency to act as a catalyst and bring to the surface issues, which are in need of resolution. Crises bring uncertainty and disruption to the normal way of working, forcing people to be creative in how they look for solutions, either by utilizing what is already in place or combining existing…
When (turbulent) developments in the external environment lead to the need for change within the company, this must be based on reliable data and analyses. This is to avoid that organization continually reacts to changes at the expense of its chosen direction incorporated in the mission and vision. For HR this means having detailed (quantitative and…
The extent, in which HR is accepted by the business as strategic partner, is based on the credibility of the HR department. If HR operates as a business partner, it must ensure that the HR department is run in a professional manner. Too often the operational tasks of the HR department influence their capability to…
The borders of the traditional company are fading: depending on the contract, another company can be either a competitor or a partner, or sometimes even both at the same time. The result of this is that companies work together in various combinations: sometimes assignments are fulfilled in-house, and sometimes an assignment is carried out by…
